Your Computer

Common Questions

Logging In

What is my username?

Your username is your work email address. Users without a dedicated email mailbox still have a unique address assigned — check with HR if you are unsure.

My computer shows someone else’s name. How do I log in to my account?

Select Other user in the bottom-left of the login screen and enter your full work email address as the username.

I’m locked out of / forgot my Windows password.

Self-service password resets are not accepted. This is a security measure — we cannot verify your identity over phone or personal email. Have your supervisor or manager submit a ticket on your behalf.

Note that Windows lockouts reset automatically after 10 minutes. If you know your password, wait before trying again.

Windows

How do I change my Windows password?

Refer to the Changing Your Password guide.

How do I run Windows Update?

Refer to the Running Windows Update guide. Keeping Windows up to date is important for security and stability.

Printing

How do I set up a printer?

We use Printix for managed print. Refer to the Using Printix guide for setup instructions.

How do I set a default printer?

Refer to the Default Printer guide.