Phone & Messaging
Common Questions
Getting Started
I need to be assigned to an extension. What do I do?
Submit a ticket with us, and we’ll make it happen. Please include the name currently displayed on the first two lines of the desk phone. This will help us identify the extension to assign you to.
How do I retrieve voicemails?
There are three ways: desk phone, email, and/or app. To set your Voicemail PIN, you will need to log into the RingCentral Portal. Then follow the instructions for Setting a Voicemail PIN from the Settings tab.
Using Your Phone
How do I dial out to a number?
Dial the full ten-digit number (NA), just as you would on a mobile phone — no need to prepend with a 9.
How do I transfer a call?
There are two types of transfer: Consultative (the default), and Blind.
Use Consultative when you need to speak to the call recipient before transferring. Otherwise, use Blind.
- Consultative: Press Transfer, dial the extension, speak to the receiver, then press Send to complete the transfer.
- Blind: Press Transfer, press Blind or Transfer again, dial the extension, then press Send.
Do you support headsets?
We do not provide official support for headsets — you would need to read its user guide, and refer to the vendor for aftersales assistance. However, we are happy to provide advice on which headsets might be compatible with your phone model.
Web Portal
What is the RingCentral Web Portal?
The Web Portal is a website on which you can configure settings like ring times, call forwarding, presence, your voicemail PIN, and much more. Here, you can also view your call log (and recordings if enabled), your SMS messages, as well as faxes sent to you.
How do I get logged into the Portal?
Select your email platform:
Visit the Portal, and click the Sign in with Google button.
RingCentral App
Where can I download the app?
Android (Google Play) iOS (App Store)
eFaxing
How do I send/receive a fax?
Two ways: the app, or via email. Refer to the App Guide for app instructions. Refer to the eFaxing Guide for instructions on sending and receiving using email.
Spam Reporting
How did my number end up on a spam list?
Your number appears as “SPAM LIKELY” because it has been listed on a spam list. Carriers refer to these lists and determine your spam status algorithmically, based on call patterns and user feedback such as individuals reporting your number as spam.
How can I be delisted from a spam list?
There is a procedure to have your number removed from spam lists. You must submit forms to each carrier individually assuring them that your number is not being used for spam activities.