Using your Deskphone
Voicemail
Press the Tape icon to listen to your voicemails. They will also be sent to your email address by default, if the extension is assigned to you.
Dialing Out
To call an external number, enter the full ten-digit phone number you wish to call, including area code. Similar to a mobile phone, there is no need to prepend with a 9 or 1.
Blind Transfer
Use this when you do not need to speak with the person receiving the call before you transfer.
- Press Transfer
- Press Blind
- Dial Extension - the caller’s number will appear on the receiving end
- Press Send
Consultative Transfer
Use this when you need to speak with the call recipient before transferring the call.
- Press Transfer
- Dial Extension - your extension number will display on the receiving end
- After speaking with recipient, press Send
Do-Not-Disturb (DND)
If you find that your phone isn’t ringing, check that Do-Not-Disturb is not enabled, and that your Availability Status is correctly set.
A checkmark ✓ displayed next to your name indicates that you are available to take calls.
A prohibited sign displayed next to your name indicates that you are not available to take calls.
Press the DND button to toggle between these modes.
Park a Call
- Press More
- Press Park
- Listen for the Park code (eg.
*801) - Provide Park code to recipient
Answering a Parked Call
- Pick up receiver
- Dial provided Park code (eg.
*801)
Conference Call
- While on a call, press More
- Press Confrnc
- Dial new number
- Once connected, press Confrnc again
Paging
- Press Page
- Dial your desired paging group code
- Wait for the tone, then speak
Transfer to Extension Voicemail
- Press Transfer
- Press Blind
- Dial
*0, then the extension
Still need help?
Submit a Ticket