Bitstream Managed Remote Desktop (BMRD)

Bitstream Managed Remote Desktop (BMRD) is a service offered by Bitstream, with which you can remotely control your workstation as if you were standing in front of it. A few features include the ability to view your displays (one at a time), control keyboard/mouse, stream audio, and perform file transfers.

You may access this service at the following address:

Think of this as a window to your computer at work. Your local (personal or managed laptop) computer, and your remote (work) computer are separate entities — therefore, you will not have access to your home printer or other devices while in a session. Best practices are to conduct all work tasks within a remote session.

First Time Initial Set Up

Account Set Up

1. First, please create a ticket from the workstation you wish to have remote access to. Doing so provides us with the computer’s hostname that will be associated with your account.

2. Once approvals are in place and the invitation has been sent, you will have received an email from noreply@rmmservice.com, titled “NinjaRMM User Invitation”. Click on the Accept Invitation button to set up your account.

3. The link will bring you to an account set up page, where you will need to create and confirm a password for logging in. Please pay attention to the password criteria.

4. You will then be asked to select a form of MFA (multi-factor authentication). Select SMS

A six-digit code will be sent via text message (SMS) to the mobile number you’ve provided. Enter that code to confirm your identity, then click Sign In

You may alternatively choose Authenticator App, if you use one.

Ninja Remote Installation

5. Upon login, you will be presented with your assigned device. Click on the Ninja Remote icon next to the device name.

6. A prompt will appear stating “Attempting to launch Ninja Remote Connection…”. Before you can launch the very first connection, you will need to install the Ninja Remote client application on your local (personal) computer.

Select your operating system:

8. Now that the Ninja Remote client application is installed, you are ready to launch a connection.

Attempt to launch the connection by clicking the Ninja Remote icon again.

You will likely be met with a prompt; select Always allow… if available, then select the Open button.

BMRD Usage Guide

#	Button	Description
1	Switch Monitor	Switch between monitors on the remote workstation, or show all at once.
2	Ctrl+Alt+Delete	Sends the Ctrl+Alt+Delete command to the remote workstation.
3	Paste as Keystrokes	Pastes clipboard text as typed keystrokes — useful when an input field doesn’t accept standard paste.
4	Send Hotkey	Send a keyboard shortcut to the remote workstation.
5	Clipboard	Copy/paste between your local and remote clipboard.
6	File Transfer	Upload or download files between your local and remote devices. Do not transfer files to or from an untrusted device.
7	Chat	Send a chat message to any user present on the remote workstation.
8	Additional Options	Additional display and connection options.
9	System Commands	Perform system actions, including disconnect to end your session.
10	Fullscreen	Toggle fullscreen mode.